Terms & Conditions

By making any purchase on our website or asking work to be carried out on your behalf you are entering sale with Rowandean Embroidery and bound by our terms and conditions defined below.


The Client: The company or individual requesting products or services from Rowandean Embroidery.

The Seller: The Rowandean Embroidery website, shop, owner, employees and affiliates, hereafter referred to as the seller.


An 'order' is deemed to be a written or a verbal contract between the seller and the client, this includes telephone and email agreements.

Trade Goods

All goods are subject to availability.

If we are unable to complete your purchase request due to stock, demand or location, we will refund you for any sum that you have paid and any contract relating to that purchase will be cancelled.

Every effort is made to ensure that prices shown on our websites are accurate at the time your order is placed. If an error is found within 14 days of accepting your order, the seller will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.


Please ensure the details you enter are correct before submitting a purchase as we cannot be held responsible for any incorrect data entered by the consumer. We cannot be held responsible for any delays that are due to couriers such as busy periods and inclement weather conditions. No refund will be made for shipping charges where it has not been possible to deliver the goods.

Upon arrival of the goods you will be required to check the condition and contact us with any problems.
Our goods are generally subject to delivery charges, these charges are identified at the point of purchase or within the goods description.

International Delivery

International Delivery is handled by Royal Mail or Parcelforce Worldwide and so are bound by the limitations of their service, Rowandean Embroidery reserve the right to refuse any International Delivery and a full refund will be offered if delivery is refused. These terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts. No refund will be made for shipping charges where it has not been possible to deliver the goods.

Sale Items

If we are unable to fulfill an order which includes any sale items at the advertised price, the customer will be entitled to a full refund of that order and the order will be cancelled.

If we do not have stocks in to meet an order where the customer has ordered a sale item, the customer may choose either a refund on the whole order or wait until the order can be fulfilled at the advertised price.


All goods supplied by the seller are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the seller, failure to follow instructions, or any alteration or repair carried out without the approval of the seller.

If the goods supplied to you are damaged on delivery, you should notify the seller by telephone, in writing or by emailing our sales team as soon as possible


In the event that the goods are damaged please contact us as soon as possible if any goods are found to be damaged on receipt. Where it is possible we would require the faulty or damaged items to be returned back to us, they will be either replaced free of charge or a refund given, please allow up to 7 working days for this. If you return the good to us at your cost please obtain a receipt and proof of posting and you will be reimbursed.

Return Address

Rowandean Embroidery
27 Highfield Road

DE22 1GX

If you believe any items are missing from your order, please contact us within a reasonable time of receiving  your order and we will look into the matter and despatch any missing items. If you do not contact us within reasonable time of receiving your order it will be deemed that the sale has been completed to the satisfaction of all parties.


The customer has 7 working days to cancel their order after the day they receive their order.  The customer will be entitled to a full refund of the goods including any carriage charges paid to Rowandean Embroidery.

Under cancellation the customer must pay any return carriage charges and is responsible for insuring the goods against loss and damage in transit. These costs will not be refunded. We would advise you to obtain insurance and proof of postage, as the goods are your responsibility until they are received here by our company.

Cancellation must be made in writing to Rowandean Embroidery within 7 working days following the receipt of your order.


Sales / Orders / Enquiries: please use our contact from on the website www.rowandean.com

We reserve the right to update our terms and conditions at any time.

Last Updated 14th Feb 2019